Cancellation policy

The policy

If you cancel	You receive
60 days or more before arrival	100% refund
Between 30 and 60 days before arrival	50% refund
Fewer than 30 days before arrival	No refund

All windows are measured from your arrival date. This is the policy configured in our booking system, so the terms you agree to at checkout say exactly this.

How to cancel

Send us a note with your reservation number, or reply to your confirmation email. We will confirm the cancellation in writing and process any refund due within 3 to 5 business days to the original payment method. Our addresses are on the contact page — billing questions have their own.

Changing your dates

You may move your dates once, free of charge, if you ask at least 60 days before arrival and the new dates are open. If they cost more, you pay the difference; if they cost less, we refund it.

Inside 60 days we cannot hold two sets of dates, so a change is treated as a cancellation under the policy above. It is the same 60-day line, deliberately — one date to remember, not two.

What the percentages apply to

The refund percentages above apply to the total booking charges — the rent, the cleaning fee, the damage waiver, the HOA fee and the taxes. We do not hold anything back as a separate non-refundable fee, and there is no cancellation charge.

The one exception is a travel insurance premium: once the policy is issued it belongs to the insurer, and it is not refundable by us. That is their rule rather than ours.

The $400 security hold is not a charge and is not part of this. If it has already been placed when you cancel, it is released.

If we have to cancel

If something makes the cabin unusable — a burst pipe, a road closure, a utility failure — we will tell you as soon as we know, refund everything you have paid in full, and help you find somewhere else if we can.

Weather

Snow and ice happen here. Weather is not on its own grounds for a refund outside the policy above — this is the main reason to consider the travel insurance offered at checkout.

Travel insurance

Travel insurance is offered during checkout. If you buy it, the policy is between you and the insurer — we do not decide claims and cannot influence them. Read what it covers before you rely on it.